Operations Management

Operations Management — ITCS understands the critical nature of our clients’ IT systems and has extensive experience in the operational management and maintenance of these systems essential to organization missions. Our ITIL-based approach to monitor and improve critical IT activities helps our customers reduce risk and increase business value. ITCS provides the right people, processes, and technology to provide our customers with fully-managed O&M services in support of their operation centers and enterprise services. Our O&M services include:

  • System Monitoring and Alerting
  • Tier II and III Help Desk Support
  • System and Network Maintenance and Administration
  • On-going Process and System Improvement